Citizen's Charter

We, the officials, and employees of the LOCAL GOVERNMENT OF CATEEL, commit to deliver quality
public services as indicated in this MUNICIPAL CITIZEN’S CHARTER. Specifically, we will: Serve with integrity. Be prompt and timely. Display procedures, fees and charges. Provide adequate and accurate information. Be consistent in applying rules. Provide feedback mechanism and respond to complaints.
Be polite and courteous. Demonstrate sensitivity, decency and professionalism. Wear proper uniform and identification. Be available during office hours. Provide comfortable waiting area. Treat everyone equally because… “yang Cateelenos… maTinud-anon… makaNunayon Sa Serbisyo publiko”.